Support

Product and solution support for our customers centrally from the SmartKitchen Helpdesk. On this page you will find user manuals.

HELPDESK
helpdesk@smartkitchen.solutions

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Download the KitchenHelper app on your phone. Google Play →

MANUALER PÅ SVENSKA →

USER GUIDES
Setting up the SmartKitchen service	HACCP Tracker, Food Waste Tracker
Using the SmartKitchen service	HACCP Tracker, Food Waste Tracker
SmartKitchen user rights: one or more units, organization	HACCP Tracker, Food Waste Tracker
Adding an area manager to the organization	HACCP Tracker, Food Waste Tracker
Adding News to the service home page, organizations	HACCP Tracker, Food Waste Tracker
Task, using tasks	HACCP Tracker, Food Waste Tracker
Task, management	HACCP Tracker, Food Waste Tracker
Mobile Gateway 3.0 Mobile Gateway	HACCP Tracker, Food Waste Tracker
Gateway Mini	HACCP Tracker, Food Waste Tracker
LAN Gateway	HACCP Tracker, Food Waste Tracker
Alarms	HACCP Tracker
Temperature and hygiene samples	HACCP Tracker
Image View	HACCP Tracker
Measurement device I+, hand probe, temperature samples	HACCP Tracker
Measurement device BCL, blast chilling event temperature	HACCP Tracker
Temperature of the food transport	Delivery Tracker
Using the FoodWasteTracker solution	Food Waste Tracker
WasteScale with touch screen	Food Waste Tracker
WasteScale, inspection and cleaning	Food Waste Tracker
NEW! PlateWaste application	Food Waste Tracker, PlateWaste
Note! Installed before 2025: Plate waste application	Food Waste Tracker
Technical problem situations	Service request

Android devices used with SmartKitchen

USER GUIDES
SmartKitchen Console, touch screen	Android device
WasteScale, touch screen (3rd Gen)	Android device
KitchenHelper, kitchen smartphone	Android device

Guides for maintenance personnel

USER GUIDES
Maintenance and troubleshooting	Measurement devices and gateways
SmartKitchen Toolbox and LoRa Scanner	Measurement devices and gateways
Signal amplifier, doubles the range of the LoRa radio signal	Repeater
How to configure Soracom APN and Roaming settings	SmartKitchen phone and tablet

Google Play:
Download the KitchenHelper app on your phone →

News

We help food industry by automating routines. At the same time, productivity and efficiency increase. Read SmartKitch news.

Case Ambassaden, Oslo: Effortless compliance, always ready for inspections

Feb 19, 2026

The Ambassaden kitchen in Oslo uses SmartKitchen’s automated self-monitoring system to make inspections effortless and documentation easy.

Restaurant food safety made simple for the holiday season with SmartKitchen

Dec 18, 2025

The holiday season brings unique challenges for restaurants: kitchens may close for certain days, buffets expand, and food volumes increase. Automated self-monitoring solutions help restaurants maintain food safety, hygiene compliance,...

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If you are interested in digital management and reducing food waste in professional kitchens, book a demo. Leave us your contact information and we will get back to you as soon as possible.