Support

Product and solution support for our customers centrally from the SmartKitchen Helpdesk. On this page you will find user manuals.

HELPDESK
helpdesk@ioliving.com

SmartKitchen service

This guide describes how to start using SmartKitchen devices and service.

Guide to SmartKitchen/ioLiving service

This guide describes how to use the ioLiving service. 

If you belong to an organization with multiple units, also read the organization and unit guide.

Using the ioLiving service

Guide: Organization and unit

This guide describes how to start using alarm in ioLiving service. In alarm management, the administrative user defines the events that cause the alarm and to whom the alarm notification is forwarded. 

Alarm manager guide

Functions for configuring, logging and monitoring samples can be found in the “Sample” menu of the HACCP Tracker service.

User manual: Sample function

The user organization of the ioLiving online service has tasks that improve operations or are measures for corrective action.  Tasks entries can be made for any HACCP task: dishwasher cleaning, approval inspection of raw materials, hygiene test result, reducing food waste etc.

ioLiving has a “Tasks” function where the user enters the agreed tasks. The service also monitors the completion of the task. 

Tasks function manual

ioLiving Image View allows user to add images to the ioLiving service. This guide explains how to add images and place data collector devices on them.

Image View manual

The function is part of an organization-level license. The administrative user of the organization can send messages to the units about various current issues. The messages appear on the home page of the service, under the heading “News”.

Guide: How to use News function

FoodWasteTracker, WasteScales

SmartKitchen Food Waste Tracker general guide with examples.

Food Waste Tracker solution guide

SmartKitchen WasteScale with touch screen. Designed for monitoring food waste in professional kitchens and contract catering companies.

WasteScale user manual

The Plate Waste app is part of the Food Waste Tracker solution. It shows restaurant customers the amount of plate waste. It is well-suited for buffet and line restaurants, where guests return and empty their plates into a container on top of the Waste Scale.

Plate waste, user manual

Data connectors

Gateway with internet connection. The Mobile Gateway receives measurement data from SmartKitchen measurement devices via Bluetooth and LoRa radios and transfers the measurement data to the SmartKitchen cloud service.

Mobile Gateway user manual

Mobile Gateway 3.0 user manual

Data connector for indoor use. Continuous transfer of measurement data to the SmartKitchen cloud service. 

Gateway Mini user manual

Data connector for indoor and outdoor use. Continuous transfer of measurement data to the SmartKitchen cloud service. 

Gateway Maxi user manual

Measurement devices

SmartKitchen I/I+ hand probe measurement device is used for temperature sampling in the food industry. Works with Android smartphone and KitchenHelper application.

I / I+ start-up guide

SmartKitchen BCL measurement device is used for monitoring the blast chilling event temperature.

BCL start-up guide

Smart Kitchen EASY START

Thank you for choosing the Easy Start digital HACCP. These instructions will guide you through setting up the service.

Easy Start setting up the service guide

This guide describes how to start using alarm in ioLiving service. In alarm management, the administrative user defines the events that cause the alarm and to whom the alarm notification is forwarded. 

Alarm manager guide

Task entries can be made for any task needed: dishwasher cleaning, approval inspection of raw materials, hygiene test result, food waste reductions etc. The result of the task is archived in the online service.

Tasks function manual

Guides for maintenance personnel

The installation and placement of the LoRa based ioLiving measurement devices, repeaters and gateway devices can be designed and verified using the LoRa signal scanner and LoRa beacon transmitter.

Guide: Installation and commisioning of devices

Instructions for maintenance of possible problems with ioLiving measurement devices and gateways and how to make corrections.

Troubleshooting: ioLiving measurement devices and gateways

The ioLiving repeater is a signal amplifier and it doubles the range of the LoRa radio signal. Repeater allows the measurement device using the LoRa radio signal to be located further away from the Gateway.

Repeater manual

Contact us

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News

We help food industry by automating routines. At the same time, productivity and efficiency increase. Read SmartKitch news.

CONTACT US

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