Support
Product and solution support for our customers centrally from the SmartKitchen Helpdesk. On this page you will find user manuals.
HELPDESK
helpdesk@ioliving.com
SmartKitchen service
This guide describes how to start using SmartKitchen devices and service.
This guide describes how to use the ioLiving service.
If you belong to an organization with multiple units, also read the organization and unit guide.
This guide describes how to start using alarm in ioLiving service. In alarm management, the administrative user defines the events that cause the alarm and to whom the alarm notification is forwarded.
Functions for configuring, logging and monitoring samples can be found in the “Sample” menu of the HACCP Tracker service.
The user organization of the ioLiving online service has tasks that improve operations or are measures for corrective action. Tasks entries can be made for any HACCP task: dishwasher cleaning, approval inspection of raw materials, hygiene test result, reducing food waste etc.
ioLiving has a “Tasks” function where the user enters the agreed tasks. The service also monitors the completion of the task.
ioLiving Image View allows user to add images to the ioLiving service. This guide explains how to add images and place data collector devices on them.
The function is part of an organization-level license. The administrative user of the organization can send messages to the units about various current issues. The messages appear on the home page of the service, under the heading “News”.
FoodWasteTracker, WasteScales
SmartKitchen Food Waste Tracker general guide with examples.
SmartKitchen WasteScale with touch screen. Designed for monitoring food waste in professional kitchens and contract catering companies.
The Plate Waste app is part of the Food Waste Tracker solution. It shows restaurant customers the amount of plate waste. It is well-suited for buffet and line restaurants, where guests return and empty their plates into a container on top of the Waste Scale.
Data connectors
Gateway with internet connection. The Mobile Gateway receives measurement data from SmartKitchen measurement devices via Bluetooth and LoRa radios and transfers the measurement data to the SmartKitchen cloud service.
Data connector for indoor use. Continuous transfer of measurement data to the SmartKitchen cloud service.
Data connector for indoor and outdoor use. Continuous transfer of measurement data to the SmartKitchen cloud service.
Measurement devices
SmartKitchen I/I+ hand probe measurement device is used for temperature sampling in the food industry. Works with Android smartphone and KitchenHelper application.
SmartKitchen BCL measurement device is used for monitoring the blast chilling event temperature.
Smart Kitchen EASY START
Thank you for choosing the Easy Start digital HACCP. These instructions will guide you through setting up the service.
This guide describes how to start using alarm in ioLiving service. In alarm management, the administrative user defines the events that cause the alarm and to whom the alarm notification is forwarded.
Task entries can be made for any task needed: dishwasher cleaning, approval inspection of raw materials, hygiene test result, food waste reductions etc. The result of the task is archived in the online service.
Guides for maintenance personnel
The installation and placement of the LoRa based ioLiving measurement devices, repeaters and gateway devices can be designed and verified using the LoRa signal scanner and LoRa beacon transmitter.
Instructions for maintenance of possible problems with ioLiving measurement devices and gateways and how to make corrections.
The ioLiving repeater is a signal amplifier and it doubles the range of the LoRa radio signal. Repeater allows the measurement device using the LoRa radio signal to be located further away from the Gateway.
Contact us
News
We help food industry by automating routines. At the same time, productivity and efficiency increase. Read SmartKitch news.
CONTACT US
Want to know more about easy and reliable solutions for self-monitoring and food waste management? Please contact us for more information.
SUPPORT
Check out our products and their instructions. Centralized support for our customers from SmartKitchen customer support.
LOGIN
Already our customer? Login directly to the SmartKitchen service.