Trading terms and conditions

Validity date

Trade agreement becomes valid when the Buyer accepts these terms and conditions, fills in the order from  and presses the “Order Product” button in the online store.

Pricing

All prices quoted are shown in EUR and exclude VAT. Valid VAT will be added to the prices shown based on the international taxation rules.

Trade process

Step 1: The buyer places the order by sending an order form from the online store with all the required information duly completed.

Step 2: The seller will send the order confirmation to the buyer via email. Any shipment costs and possible taxes are included in the confirmation.

Step 3: The buyer has the right to change or cancel the order within two days of receiving the order confirmation. For example, invoicing address may need to be clarified.

Step 4: The seller will ship the ordered products on the confirmed shipment date.

Step 5: The seller will send the invoice after shipment.

Step 6: The buyer will pay the invoice within 14 days.

Delivery time

Indicative, non-binding delivery time is communicated in the online store. Binding, Ex Works, delivery time will be confirmed in the order confirmation.

Shipping costs

Orders valued over € 1500 (excl. VAT) will be delivered free in Finland, Sweden, Norway and Denmark. Shipping costs for other orders will be confirmed in the order confirmation.

Return policy

Returns and refunds must be agreed in writing with the Seller. The seller will provide a return approval number (RMA number) which must be included on the return. A return request must be made within a reasonable time of receipt of the product. The product must be returned within 14 days of the seller accepting the return.

Claims

Remarks on damaged deliveries must be made upon receipt of the shipment. Comments and claims on the order and invoice must be made within 7 days of receipt of the products or invoice. All comments and claims regarding product quality must be made and submitted to us within a reasonable time without delay.

Terms of payment

Payment will be made by international bank transfer to the bank account mentioned on the invoice. The payment must include the reference number stated on the invoice. The payment period is 14 days unless otherwise agreed in writing with the Seller. The annual interest rate for late payment is 16%.

Warranty

The products have a 13 month warranty starting from the date of shipping. The warranty covers material and manufacturing defects.

Transfer of ownership

The products remain the property of the seller until they have been paid in full.

Changes to the terms and conditions

Seller is entitled to change these terms and conditions. The terms and conditions valid at the time point of order are applied. The valid version of the terms and conditions is always available in smartkitchen.solutions online store.